Matthew Henry John Bartlett

Can you update me with progress on this issue? What did the concerned department find out?

Best regards,
Matthew

Dear Customer,

*** Please do not reply to this email. This email is not monitored. ***
Thank you for emailing HP. Your incident is closed or could not be found.

…

Sincerely,
HP Email Support

hi there — see below; the reply I got was that this incident is closed. Can you investigate/reopen?

Thanks
-Matthew Bartlett

Dear Matthew,

Thank you for your email.

I see that you are looking for information on how our supply chain works and you are specifically concerned about a report concerning the workforce in China.

Well, I will be very honest and upfront with you. This support medium is meant for Technical support and the information you are seeking is something we cannot answer.

However, I will be happy to let you in on some information on how HP is dedicated to the environment and our people.

[general guff about HP’s good intentions re. SER (whatever that is) and climate change, and links to more info]

Thank you again for your interest.

Warm Regards,
[name removed]
Technical Support Supervisor
HP PSG – eSolutions